1. Who can place an order on smart-deco.eu?

Through our website, access to purchases is available only to EU companies making purchases for business purposes related to their activities (for further resale or for the needs of products or services provided).

2. How can payment be made for the ordered goods?

We issue a pro forma invoice for the ordered goods, which includes the bank transfer details. Once it is paid, we proceed with order fulfillment.

3. Will I receive an invoice for the purchased goods?

Yes, we provide VAT invoices for the ordered goods.

4. When will you ship the package with my order?

We typically dispatch orders within 2-3 days after the payment is received.

5. When will I receive my order?

Domestic shipments usually reach customers within 1-2 business days from leaving our warehouse (delivery time depends on the carrier).

International shipments usually reach customers within 2-5 business days from leaving our warehouse (delivery time depends on the carrier).

6. How can I check if a product is available?

Information about product availability is provided on each product page. If you have any doubts, you can confirm the availability of a specific product by contacting us via email or phone at +48 537 476 852.

7. Can I return the ordered goods?

Please consider your purchases carefully, as we do not offer returns for purchased goods.

8. Can I place an order over the phone?

Unfortunately, no. We only accept orders through our online store, smart-deco.eu.

9. Do I need an account with Smart Deco to place an order?

Yes. Having an verified account with smart-deco.eu is required to place an order.

10. How can I check the status of my order?

Information about the status of your order is sent to the email address provided in the order. You can also check the status by logging into your account and accessing the "Your Orders" section.

11. Why haven't I received an email with information about my order?

It's possible that an incorrect email address was entered during the order placement or the message ended up in your SPAM folder in your email inbox.